General Terms and Conditions

Paying a deposit and delivery costs

• Incanda will always quote a delivery date, subject to the paying of a deposit. The delivery date is valid from the day the deposit reflects on our bank statement.
• Should Incanda not be able to keep to a quoted delivery date, we will inform the client immediately. If the client is unable to wait any longer than the original quoted date, we will refund the client in full and the order will be cancelled.

Producing couches to client specifications

• We often receive requests for custom-built furniture. This includes any existing Incanda furniture that is made according to specific, non-standard measurements, either from a photo, catalogue or from another manufacturer’s specifications.
• We will try our best to recreate the general dimensions, look and feel of the furniture piece but cannot guarantee an exact copy of the original item (or for that matter a product that looks exactly as the customer has envisaged it). It is important to remember that every piece of furniture is uniquely handcrafted.

Aftersales service and guarantee

• Incanda is serious about providing excellent quality and aftersales service.
• Although we are very confident that our furniture, if looked after properly, could last you many years, we cannot provide a lifetime guarantee. Any piece of furniture can deteriorate within a few years should it not be handled with care.
• As an alternative, we have a policy of open communication with the client. If the client has a problem, it should be reported immediately. If necessary, we will come out to inspect the problem and, in consultation with the client, suggest possible solutions.
• If the problem occurs in the first year or two, it is very likely that Incanda will fix it without asking too many questions. On the other hand, if a problem occurs after ten years, it is unlikely that we will fix it at no additional cost, seeing that it has been in use for a period of time.
• With each delivery the client will receive free leather food and a guarantee form, which explains how to prolong the lifespan of your couch.

Disputation

• If at any time a dispute occurs between Incanda and a client with regard to any deliverables of any nature, Incanda reserves the right to terminate the contract and will reimburse money received from the client as well as interest earned. With termination of the contract, there will be no further obligations between the two parties.
• Incanda reserves the right to terminate a contract at any time without providing a reason. All money will be refunded with interest.